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If you’re about to start shortlisting suppliers for a substantial new business IT project, or are already in the throes of doing so, how would you like to hear about your peers’ real-world experiences, good and bad, of suppliers’ products and services? Of course you would. In a world where IT vendors are increasingly difficult to differentiate, insights from Benchmark’s customer satisfaction study into their manufacturing IT implementation experiences will help you plan and choose with more confidence, says Brian Tinham
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